Fortnox error: 2000106

Error Message: Fortnox error 2000106 – "The value must be alphanumeric"

The error "2000106" occurs when the Integration Platform tries to export data to Fortnox, but a field contains a value that is not alphanumeric. This means the value includes invalid characters, not meeting Fortnox’s requirement of using only letters (A–Z, a–z) and digits (0–9). This issue typically occurs when exporting customer data, products, or other records, such as "Customer number," "Product number," or "Project number," containing prohibited characters.

How to resolve the issue

1. Check the field for invalid characters

   Cause:
   One or more fields in the export contain characters that are prohibited according to Fortnox's rules for alphanumeric values.

   Solution:

   • Identify which specific field is causing the error. Common fields are "Customer number," "Product number," "Project number," or similar.
   • Ensure the value contains only letters and digits. Spaces, special characters (e.g., !, @, #), or other symbols are not allowed.
   • Remove or replace invalid characters in the problematic field.
   • Save your changes and attempt the export again.

2. Validate data in the source system

   Cause:
   The source system (e.g., e-commerce platform or ERP system) allows input of invalid characters in fields that later are exported to Fortnox.

   Solution:

   • Review and update validation rules in your source system for relevant fields.
   • Set up restrictions that only permit alphanumeric characters in fields intended for Fortnox export.
   • Implement automatic validation or warnings at the time of data entry to prevent future issues.

3. Use the Integration Platform’s validation tools

   Cause:
   Errors are detected only during export, potentially delaying detection and correction.

   Solution:

   • Utilize the Integration Platform’s built-in validation tools to preview data before export.
   • Configure the platform to automatically flag or stop records containing invalid characters.
   • This approach speeds up issue detection and reduces export errors.

Summary

To resolve Fortnox error 2000106, ensure that you:

• Identify and correct fields containing invalid characters.
• Ensure the source system enforces proper validation rules.
• Utilize the Integration Platform's validation tools to detect and prevent errors before export.

After completing these steps, retry the export to confirm the issue has been resolved.