Fortnox error: 2004344 - Kunde inte hämta/hitta valuta.

Description

The error occurs when the Integration Platform tries to export an order to Fortnox.
The message means that Fortnox could not identify the currency sent with the order export. Therefore, the export is stopped.

Cause

• The currency sent from the Integration Platform is not registered in Fortnox.

• The order is sent without any specified currency.

• Incorrect field mapping in the Integration Platform sends an invalid or empty value as currency.

• Currency management is not activated in Fortnox.

Action

• Check the order currency in the source system

  • Make sure the order has a valid currency.

• Check that the currency exists in Fortnox

  • Log in to Fortnox.

  • Go to Registers → Currencies.

  • Verify that the currency sent from the order is registered.

• Activate or add the currency in Fortnox

  • If the currency is missing: add it in Fortnox and save.

• Verify field mapping in the Integration Platform

  • Check that the correct field is sent as currency in the export.

  • Ensure that no rules are clearing or overwriting the currency code.

• Test the export again

  • Once the correct currency is configured in both the source system and Fortnox, re-run the export.

  • Verify that the order is now saved correctly in Fortnox.

Summary

The error occurs because Fortnox could not find or identify the currency for the order. The solution is to ensure the order has a valid currency, that this currency is registered in Fortnox, and that the field mapping in the Integration Platform is correct. Then re-run the export.