CurrencyMismatch: Currencies Currency(NOK) and Currency(SEK) don't match

Description

The error occurs when the Integration Platform tries to send an event linked to an existing invoice (e.g., credit or payment event). The log shows that the currency in the transaction does not match the invoice currency. The message means that the event is sent in NOK while the invoice is in SEK. The export is stopped because the receiving system requires the same currency.

Cause

• Currency mismatch between payment/event and invoice, e.g., order/payment in NOK but invoice created in SEK.

• Incorrect field mapping or wrong source field for currency in the Integration Platform.

• Incorrect currency setting in the Integration Platform causing the invoice to be created in a different currency than the payment.

Action

• Verify the invoice currency

  • Open the invoice in the receiving system and note the currency (e.g., SEK).

  • Also confirm the company’s base currency if relevant.

• Verify the transaction currency in the source system

  • Check the order/payment/credit event and ensure which currency it was created in (e.g., NOK).

• Adjust currency settings in the Integration Platform

  • Ensure the invoice is created with the correct currency.

• Pay the invoice manually

  • If the mismatch cannot be resolved automatically, process the payment manually.