CategoryNotFound(105000, NotFound)

Description

This error occurs when a product is to be linked to a category in the receiving system, but the specified category cannot be found.

Cause

• The category does not exist in the receiving system.

• Incorrect category ID or category path (typo, wrong case, extra whitespace).

• A required parent category is missing or inactive.

• The category exists but is not published/activated.

• Incorrect or missing category mapping in the integration.

• Insufficient permissions or a stale cache in the receiving system.

Resolution

• Search for the category in the receiving system and verify that it exists and is active.

• Ensure the correct category ID/category path is sent (remove leading/trailing whitespace).

• Confirm that all parent categories exist and are active.

• Review and update any category mapping in the integration.

• Publish/activate the category in the receiving system and try again.

• If the error persists, contact Sharespine Support and include the item number (SKU).