Quantity cannot be zero for orderitem of type Product

Description

The export of the order/invoice was stopped because at least one order line of type Product has quantity = 0. The receiving system only allows product lines with quantity > 0.

Cause

• A product line has quantity = 0.

• A mapping/rounding error causes the quantity to become 0 (e.g., integer rounding of 0.4 → 0).

• Discounts/fees/text information are incorrectly sent as Product lines with quantity 0.

• A cancelled/discontinued item remains as a product line with quantity 0 instead of being removed.

Resolution

• Set quantity > 0 on all lines of type Product (e.g., 1 or 0.5 if fractional quantities are supported).

• If the line should not have a quantity (comment, discount, shipping, etc.):

  • change the line type to Comment/Text/Fee/Discount according to what the target system supports, or

  • remove the line.

• Check the field mapping so that quantity is not truncated/rounded to 0.

• Re-send/export the order after correcting.