Provided externalid already exists

Description

The order export is rejected because the externalId being sent already exists in the receiving system. This is a conflict on a unique field (duplicate).

Cause

• The externalId has already been used for an existing order.

• The order was sent previously (manually or via another flow); a new attempt creates a duplicate.

• Incorrect mapping or reused numbering across environments/channels (test/production, multiple stores).

Resolution

1. Search the receiving system for the relevant externalId and verify which document already exists.

2. If it’s an incorrect duplicate, delete/cancel the duplicate in the receiving system.

3. Run the export again after correcting.

4. Contact Sharespine Support if needed.