GenericError(20001012, InternalError): Generic NEH Error: 500 Internal Server Error

Description

An HTTP 500 server error was returned from the external service NEH (Nordisk E-handel). The error indicates a server-side problem and that the request could not be completed.

Common causes

• Temporary outage or maintenance at NEH.

• Timeout or failure in a downstream subsystem at NEH.

• Unexpected server bug triggered by the submitted data (e.g., unusual combination, large payload).

• High load/resource exhaustion resulting in a generic 500 response.

• Network disruption between the integration and NEH.

Resolution

1. Check status/logs: see whether other calls are receiving 5xx at the same time. Note the timestamp, any request/trace IDs (e.g., X-Request-Id, Trace-Id), and the endpoint.

2. Retry later if 5xx persists for several minutes.

Tips

• 5xx = server side (retry), 4xx = client side (fix data/permissions).

• Distinguish 500 from 502/503/504 (gateway/unavailable/timeout) in alerts and retry policy.