ProductNotActive(20007026, InvalidData)

Description

Message; Order Some(48738): Trying to find customer for billing email=EmailAddress(....) FAILED exporting order: ProductNotActive(20007026, InvalidData): Artikel 45038 är inte aktiv. value=[45038] The product (45038) is not active in Fortnox occurs when exporting an order from the Integration Platform to Fortnox.
The error message indicates that the item with article number 45038 is not active in Fortnox. Since the item is inactive, it cannot be used in order or invoice exports, which causes the order to fail.

Cause

• The item with article number 45038 exists in Fortnox but is marked as inactive.

• The product was previously used but has been deactivated in the item register.

• The order being exported from the source system still refers to the inactive item.

Action

Check the item status in Fortnox

• Log in to Fortnox.

• Go to Register → Items.

• Search for item number 45038.

• Check if the item is marked as inactive.

Activate the item in Fortnox

• Open the item card.

• Uncheck the setting for “Inactive” if the product should still be used.

• Save the change.

Use an alternative item

• If the item should no longer be used: update the order in the source system so that it refers to another active item in Fortnox.

• Ensure that the correct item number is sent with the export.

Retry exporting the order

• Once the product is active or replaced, try exporting the order again from the Integration Platform.

• Verify that the order is created correctly in Fortnox without errors.

Summary

The error occurs because the item 45038 is inactive in Fortnox. The solution is to either activate the item in Fortnox if it should still be sold, or update the order so that a valid active item is used.